Frequently Asked Questions

Domain Names  |  FTP  |  Pre-Sales Questions  |  Scripts  |  E-Mail
Documentation  |  Miscellaneous

Geting Started
 
   1. Connect to your ftp server.
   2. Upload your website files to the "public_html" directory
   3. Name your start page index.html (index.htm and index.php will also work)

Domain Names - back to top

  1. Where can I purchase a domain name from?
       You can purchase domain names from our domain registration page.

  2. What settings should I use for my name servers?
       Point the name servers for your domain to:
       NS1.DUGANET.COM - 69.41.231.10
       NS2.DUGANET.COM - 69.41.231.11

  3. How long does it take for the domain name to work?
       It usually takes 1-2 days for the domain to resolve.
       If you experience 3 or more days, please contact us
       and will try to help you find the problem.

 FTP - back to top

  1. How do I ftp into my account?
       To transfer files or browse through your directory using FTP,
       you need to connect with an FTP client to hostname
       ftp.yourdomain.com (replace "yourdomain.com" with the appropriate info).
       Use port 21, and login with your account username and password.

  2. What if I can't use FTP?
       We also offer a web based file manager that you can use to upload your
       files to your account.

  3. I have created an extra FTP account. How will that person connect?
       They would use the same procedure as above, but they need to enter
       their username as user@yourdomain.com.
       For instance, if you create a user called bob,
       he would log in with the username bob@yourdomain.com.
       Please change yourdomain.com to your actual domain name.

  4. Anonymous FTP

       When anonymous ftp is turned on in your account,
       anonymous ftp users have access to your /public_ftp folder.
       To set things up for anonymous ftp access, log into your cpanel
       and click on "Setup anonymous FTP access".
       The first checkbox allows anonymous ftp users to download files
       from your /public_ftp folder.
       The second checkbox allows anonymous ftp users to upload
       to your /public_ftp/incoming folder.
       No anonymous ftp users can view or download the contents of
       the /public_ftp/incoming folder.
       To connect with an ftp program as an anonymous ftp user,
       you need to use ftp@yourdomain.com as the username.
       Leave the password field blank. The hostname is ftp.yourdomain.com. Use port 21.


 Pre-Sales Questions - back to top

  1. Can I pay you buy check?
       No, not at this time. We currently support credit card payments only.

  2. Do you have a demo of the control panel?
       For security reasons and misuse of the control panel demo we had to disable it.

  3. How much downtime will there be when I transfer my site to you?
       So long things are done correctly there should be no downtime.
       We suggest you follow these steps:
       1. Sign up for an account
       2. Upload your web site to our servers and make sure
           everything appears as it should.
       3. Update the name servers with the company you registered
           your domain name with.
       4. Wait a couple of days before canceling your old hosting plan.
           It may take a couple days for your domain to transfer and this will
           ensure that you have no downtime.
           Following these steps will ensure that the transfer goes smoothly.

  4. What kind of hardware do your servers use?
       All our servers use Genuine Intel Pentium 4 2.40 GHz Processors,
       1.5 GB of RAM and 36 GB SCSI hard drives.

  5. What operating system do your servers use?
       Our servers are running on Linux - RedHat 7.3


 Scripts - back to top

  1. What is the path to sendmail?
        /usr/sbin/sendmail

  2. What is the path to perl?
        /usr/bin/perl

  3. Where is date?
       /bin/date

  4. Where is my home directory?
       /home/username - username should be the username you use to login

  5. What is the CGI base directory?
       /home/username/public_html/cgi-bin

  6. What Perl modules are installed and available for use?
       To view a list of perl modules, login to your control panel
       and click on the "i" icon next to where it says "PERL version"
       in the lower left of the main page.


 Email - back to top

  1. How do I connect to my email account?
       There are a few methods for doing this:
       The easiest is to log into your control panel,
       click on the "POP email accounts", and then click on the autoconfig link
       next to the account you want to set up in Microsoft Outlook or Outlook Express
       (assuming you use one of these programs).
       This will automatically set up the email for Outlook or Outlook Express.

       If this doesn't work, you will need to use the following settings:
       POP3 server = mail.yourdomain.com
       SMTP server = mail.yourdomain.com

       You will need to authenticate in order to send mail through our SMTP server.
       There is usually an option for this in the email client.
       You will then need to enter your username and password again.
       The username has two possibilities. If you are using the default account
       with the username that you signed up with, you can just enter your username
        If you set up an extra email account, you will need to use user@yourdomain.com
       as the username.
       This prevents confusion if multiple people try using the same user name.

  2. Connection to email accounts using Netscape mail:
       There is an issue with Netscape regarding the use of the "@" symbol
       in the username.
       In order to log into your email account with a username with an embedded
       "@" using Netscape, you have to go into the
       users profile directory for Netscape and edit the "prefs.js" file.
       Add the following line:

       user_pref("mail.allow_at_sign_in_user_name",true);

       That should fix the issue.

  3. Why have my POP email accounts been deleted in the control panel?
       There's a bug in cpanel that can occur on occasions.
       Sometimes when you change the domain password (the main password
       for your control panel account), cpanel goes and deletes any additional
       POP email accounts you may have created.
       This occurs quite rarely, but it's best to check if your email accounts
       are there after every change you make to your domain password just to be safe.


 Documentation - back to top

  1. Where can I find detailed documentation about MySQL databases?
       Go to http://www.mysql.com or http://www.mysql.org.
       At mysql.org, click on the documentation button.
       The documentation is tarred and gzipped.
       You can extract the html documentation files using WinRAR,
       which can be downloaded from http://www.rarsoft.com.

  2. Where can I find detailed documentation about the
      Interchange Shopping Cart?
       http://interchange.redhat.com
       However, please do not contact interchange directly about any problems
       that you might be having with your shopping cart
       They will not provide any direct support to you.
       Try our support form instead, or you can do a search through newsgroup postings
       at http://www.deja.com for issues with interchange.


 Miscellaneous - back to top

  1. How do I control the default web page for my domain or subdomain?
       All you need to do is create an empty text file called .htaccess in the folder
       containing your desired default web page.
       Then, you have to add the following line to the .htaccess file:

       DirectoryIndex something.xyz

       where something.xyz is the file name of your desired default web page.
       This will be the web page that loads up by default when someone accesses that
       folder with their web browser.
       Each folder (including the /public_html folder) can have its own .htaccess file.
       Since each subdomain has its own folder, this means that the default web page
       for your domain and each of your subdomains can be easily specified.